TERMS AND CONDITIONS

WEBSITE TERMS AND CONDITIONS

Last updated in: June 2024

1. INTRODUCTION

These Terms and Conditions (“Terms”) constitute a legally binding agreement between the user of the Website (defined below), whether on your own behalf or on behalf of an entity (“You”, “Your”) and VAT IT Reclaim (“We”, “Us”, “Our”, or “VAT IT”) concerning Your access to and use of the Website and/or any website, application or channel related, linked or otherwise connected thereto (“Website”). Use of the Website includes accessing, viewing, and downloading any content from and/or browsing the Website.

We may modify these Terms from time to time, the latest version of which will be made available on the Website. By using the Website, You agree that You have read, understood and agree to be bound by these Terms as well as any applicable policy linked thereto (including the Privacy Policy). In the event that You do not agree to these Terms, please do not make use of the Website.

2. CONTENT YOU PROVIDE

By using the Website, You agree that:

All information submitted by You is true, accurate and complete, and that You do not misrepresent Your identity.
You will maintain the accuracy of Your information and promptly update any of Your information when necessary.
You have legal capacity, and when representing an entity, You have the relevant authority to represent such entity.

If You provide any information that is untrue, inaccurate, or incomplete, We have the right to suspend or terminate Your use of the Website, and may refuse any future use of the Website. To the extent that Your information that is untrue, inaccurate or incomplete also constitutes a violation of law or a violation of any other person’s rights, including Our own, You agree further that We may disclose Your information to a competent regulatory, supervisory and/or governmental authority, as may be applicable.

By using the Website, You grant Us the right to use the information, data, materials or other content You provide to Us via the Website, and/or for any such other purpose as set out in the Privacy Policy.

3. COMMUNICATIONS THAT ORIGINATE FROM YOU

We assume that all electronic communications which reasonably appear to originate from You or a person You have advised Us is authorised to act on Your behalf are in fact from You and the form in which We receive the communication is the same as when it was first dispatched.

4. TO PROTECT THE INTEGRITY OF THE WEBSITE

You may not:

Use any robot, spider, scraper, deep link and/or other similar automated data gathering and/or extraction tools, program, algorithm and/or methodology to access, acquire, copy and/or monitor the Website without Our express written consent.
Use or attempt to use any engine, software, tool, agent and/or other device and/or mechanism (including, without limitation, browsers, spiders, robots, avatars and/or intelligent agents) to navigate and/or search the Website other than the search engines and/or search agents available through the Website and/or other generally available third-party web browsers.
Post and/or transmit any file which contains viruses, worms, trojan horses and/or any other contaminating and/or destructive features and/or that otherwise interfere with the proper working of the Website.
Attempt to decipher, decompile, disassemble and/or reverse-engineer any of the software comprising and/or in any way making up the Website or a part thereof.
Use the Website in a manner that would bring Us, Our business and/or any of Our affiliates into disrepute.
Access the Website for unlawful purposes and/or use the Website in a manner which infringes Our rights and/or the rights of any other person and/or restricts and/or inhibits the use of and/or enjoyment of Our computer systems by any other person.
Post and/or transfer any material to the Website that is unlawful and/or which violates any third party’s rights and/or which is obscene, misleading, inaccurate, defamatory, illegal, in breach of any copyright and/or other intellectual property right and/or damaging to data, software and/or the performance of Our and/or any other parties’ computer system.
Use the Website for any illegal and/or unauthorised purposes, including use of the Website that would violate any law and/or regulation and/or rights of any persons, including Our rights.

We are entitled to remove any information You and/or Your elected third party has submitted via the Website and/or suspend or terminate Your use of the Website, and may refuse any future use of the Website.

5. YOUR PERSONAL INFORMATION

We will protect and use Your personal information only in accordance with Our Privacy Policy.

6. USER LOGINS

You may be required to register on the Website and/or any other applicable application. In such an instance, You will be requested to choose a user identity (“User ID”) and a password. You confirm that Your password will abide by Our password guidelines, namely:

You will be prompted to adhere to the following password guidelines when creating Your password for Your account:

Must contain at least 8 alphanumerical characters.
Must have at least 3 of the following:

Lower case letters (a-z).
Upper case letters (A-Z).
Numbers (0-9).
Special characters (e.g. !@#$%^&*).

You are responsible for managing Your own password.
Although not technologically prohibited from doing so, You are further urged to avoid passwords with the following characteristics:

Are known to another person and/or easily guessed.
Are listed on public databases of commonly chosen passwords.
Can be found in a dictionary, including foreign languages and/or exist in a language slang, dialect and/or jargon.
Contain personal information such as birthdates, addresses, phone numbers and/or names of family members, pets, friends and/or fantasy characters.
Contain work-related information such as a company name, building name, system commands, sites, companies, hardware and/or software.
Contain patterns such as aaabbb, qwerty and/or 123321.
Contain common words spelt backwards and/or preceded and/or followed by a number (e.g. terces, secret1 or 1secret).
Any version of “Welcome123”, “Password123” or “Changeme123”.

You agree that Your User ID will not be misleading, defamatory, derogate from the norm, nor will it violate any applicable laws or regulations. You agree that You will not use Your account or User ID in connection with the impersonation of any person or entity, and that You will not use a User ID on behalf of any person or entity that You do not have authorisation to act on behalf of.

You agree to keep Your User ID and password secret and to promptly notify Us as soon as You become aware of any unauthorised disclosure or misuse of any passwords and/or User IDs with respect to the Website. You undertake to reasonably cooperate with Us in enforcing these Terms and any rights that We may have.

You are responsible for any activity on the Website arising out of any failure, whether intentionally or negligently, to keep Your User ID and password confidential and secure, and You may be held liable for any losses arising out of such a failure.

7. INTELLECTUAL PROPERTY

Unless otherwise indicated or as otherwise appears from the context, the following will apply:

The Website is Our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Website (collectively “Content”) and the trademarks, service marks, and logos contained therein (“Marks”) are owned or controlled by Us or licensed to Us, and are protected by copyright and trademark laws, various intellectual property rights, unfair competition laws of foreign jurisdictions and international conventions. You may not reproduce, distribute, create a derivative of, sell, reverse engineer, broadcast and/or in any other way exploit the whole or any part of the Content and/or the Marks.
We own or are licensed to use all intellectual property rights in and to all materials, text, drawings and/or data (collectively, the “Materials”) made available on the Website. You may not reproduce, distribute, create a derivative of, sell, broadcast and/or in any other way exploit the whole or any part of the Materials.
The Content, Marks and Materials are provided on the Website “as is” for Your information and personal use only. Except as expressly provided in these Terms, no part of the Website and no Content, Marks and/or Materials may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, and/or otherwise exploited for any commercial purpose whatsoever, without Our express prior written consent.

8. EXTERNAL LINKS

External links may be incorporated into the Website for Your convenience. We make no representation as to the content included in such external links, Your use of any external links is at Your own risk, and We will not be liable to You for any harm suffered as a result of Your use of any external links. When visiting external links, You must refer to the terms and conditions and privacy policy incorporated therein.

9. WARRANTIES

Although We will use commercially reasonable efforts to ensure that the Website is available, the Website is provided “as is.” To the extent permitted by law, We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) in relation to the Website and You agree that Your use of the Website will be at Your sole risk.

We make no warranties or representations about the accuracy or completeness of the Website’s Content or the content of any websites linked to the Website. We will assume no liability or responsibility for any (i) errors, mistakes and/or inaccuracies of Content and/or Materials, (ii) personal injury and/or property damage, of any nature whatsoever, resulting from Your access to and/or use of the Website, (iii) unauthorised access to and/or use of Our secure servers and/or any and all personal data and/or financial information stored therein, (iv) interruption and/or cessation of transmission to and/or from the Website, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to and/or through the Website by any third party, and/or (vi) any errors and/or omissions in any Content and/or Materials and/or for any loss and/or damage of any kind incurred as a result of the use of any Content and/or Materials posted, transmitted and/or otherwise made available via the Website. We do not warrant, endorse, guarantee and/or assume responsibility for any product and/or service advertised or offered by a third party through the Website, any hyperlinked website, or any website and/or mobile application featured in any banner or other advertising, and We will not be a party to and/or in any way be responsible for monitoring any transaction between You and any third-party providers of products and/or services.

We reserve the right to discontinue or alter the Website, and to stop publishing the Website, at any time in Our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, You will not be entitled to any compensation or other payment upon the discontinuance or alteration of the Website.

In the event that We terminate or suspend Your account for any reason, You are prohibited from registering and creating a new account under Your name, a fake or borrowed name, or in the name of any third party, even if You may be acting on behalf of such third party. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress against You.

10. LIABILITY

In no event will We or Our directors, officers, employees, or agents be liable to You or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including loss of profit, loss of revenue, loss of data, or other damages arising from Your use of the Website, even if We had been advised of the possibility of such damages.

Certain state or country laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to You, some or all of the above disclaimers or limitations may not apply to You, and You may have additional rights.

11. BREACH OF THESE TERMS

Without prejudice to Our other rights under these Terms, if You breach these Terms in any way, or if We reasonably suspect that You have breached these Terms in any way, We may:

Send You one or more formal warnings.
Temporarily suspend Your access to the Website.
Permanently prohibit You from accessing the Website.
Block computers using Your IP address from accessing the Website.
Commence legal action against You, whether for breach of contract or otherwise.
Suspend or delete Your account on the Website.

Where We suspend, prohibit or block Your access to the Website or a part thereof, You must not take any action to circumvent such suspension, prohibition or blocking (including without limitation creating and/or using a different account).

12. YOUR QUERIES AND COMPLAINTS

Please email any queries or complaints with regard to these Terms to confidentiality@vaitit-original.vetroweb.co.za.

13. APPLICABLE LAW

All matters arising from or in connection with these Terms including its interpretation, validity, existence and/or termination for any reason shall be determined in accordance with the laws of England and Wales without giving effect to any principles of conflict of law. You and Us agree that all disputes arising out of or in connection with these Terms shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the “Rules”) by one or more arbitrator(s) appointed in accordance with the Rules. The place of arbitration shall be in London and the language of the arbitration shall be English.

The information provided on the Website is not intended for distribution to and/or use by any person and/or entity in any jurisdiction, state or country where such distribution and/or use would be contrary to law and/or regulation and/or which would subject Us to any registration requirement within such jurisdiction, state or country. Accordingly, those persons who choose to access the Website from such jurisdictions, states or countries do so at their own risk and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

PRIVACY POLICY

1. INTRODUCTION

Unless otherwise defined herein, all capitalised terms used in this Privacy Policy are defined in the Terms and Conditions (“Terms”) and will apply to this Privacy Policy unless the context indicates otherwise.

This Privacy Policy explains how We Process Your Personal Data.

2. DEFINITIONS

“Personal Data” shall mean any information relating to an identified or identifiable living individual, whether directly or indirectly.

“Processing” or “Process” shall mean, in relation to information, an operation and/or set of operations performed on information and/or sets of information, such as: collection, recording, organisation, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, otherwise making available, alignment, combination, restriction, erasure and/or destruction.

3. CONSENT

By using the Website, You consent to Our Processing and disclosure of Your Personal Information on the basis set out in this Privacy Policy.

4. PERSONAL DATA YOU PROVIDE

In Your use of the Website, You may provide Us with the following information and/or Personal Data, in the following ways:

Personal Data when You correspond with Us through the Website, either on Your own behalf and/or on behalf of an organisation.
Personal Data when You subscribe to receive marketing material from Us.
Support data, such as feedback and/or information about a technical issue(s) that has been reported.
Information in respect of invoices, which may include but is not necessarily limited to: the country of expense; the date of the expense; the value; the expense type; the currency; the billing address; the supplier information (if available); scan or image of the invoice; and/or the details of a traveller, which may include a traveller’s name and/or allocated reference number.
Any information You choose to provide to Us when completing any ‘free text’ boxes in Our forms or blogs, or by sending Us any data as outlined above that contains other information as well.

5. PERSONAL DATA WE COLLECT

In Your Use of the Website or as provided by Your employer, We may collect and/or store internationally the following information and/or Personal Data:

Your name, entity name, and/or email address.
Professional or employment related information.
Correspondence via the Website and/or information relating to transactional activity via the Website.
Browsing activity, Website connection information, statistics on page views, traffic to and from the Website, IP address and/or standard web log information.
Log-in credentials such as Your User ID and password to access the Website (where applicable).
Sign-in information: If You log in to the Website using a third-party sign-in service (such as LinkedIn or Facebook), We may collect information from that sign-in service that You give Us permission to receive. This may include information such as Your name, social media profile and/or location.
We may derive Your general (not specific) location based on Your IP address.
We may also receive information about You from other sources, including publicly available databases or third parties such as lead generation providers and/or business intelligence platforms.

6. INFORMATION ABOUT OUR USE OF COOKIES

The Website uses cookies to distinguish You from other users of the Website. This helps Us to provide You with a positive experience when You browse the Website and also allows Us to improve the Website. By continuing to browse the Website, You agree to Our use of cookies.

A cookie is a small file of letters and numbers that We store on Your browser or the hard drive of Your computer if You agree. Cookies contain information that may be required for the Website to work or to work more efficiently and assist in providing personalised content.

Cookies set by Us as the Website owner are called “First Party Cookies.” We are the only ones that can access the First Party Cookies. Cookies set by other parties are called “Third Party Cookies.” Third Party Cookies are cookies placed by third parties, are not managed by Us and enable third party features or functionality to be provided on or through the Website. The third parties that set these cookies can recognise Your device when it visits the Website and also when it visits other websites that have partnered with such third parties. When accepting Our cookies, You only accept First Party Cookies.

Types of Cookies used on the Website:

We use the following cookies:

Strictly necessary cookies which are required for the basic operation of the Website.
Statistics/analytical/performance cookies which allow Us to recognise and/or count the number of visitors and/or to see how visitors move around the Website when they are using it. This helps Us to understand how users interact with the Website and/or helps Us improve the way in which the Website works, for example, by ensuring that users can easily locate what they’re looking for.
Preference or Functionality cookies which are used to recognise You when You return to the Website and/or allows Us to remember the choices that You have made in the past. This enables Us to personalise Our Content for You, welcome You by name and/or remember Your preferences (for example, Your choice of language and/or region). These cookies allow You to interact with the Website and access features thereof. Furthermore, these cookies are used when a chat is started on the Website and allows Us to provide chat history.
Targeting cookies which record Your visit to the Website, the pages You have visited and/or the links You have followed. We will use this information to make the Website more relevant to Your interests. We may also share this information with third parties for this purpose.

If You visit the login page of the Website, We will set a temporary cookie to determine if Your browser accepts cookies. This cookie contains no Personal Data and is discarded when You close Your browser.

When You login to the Website, We will set up several cookies to save Your login information and Your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If You select “Remember Me,” Your login will persist for two weeks. If You logout of Your account, the login cookies will be removed.

If You edit or publish an article, an additional cookie will be saved in Your browser. This cookie includes no Personal Data and simply indicates the post ID of the article You just edited. It expires after 1 day.

7. HOW WE USE/ PROCESS YOUR PERSONAL DATA

At the outset, please note that You will always remain the owner of Your Personal Data. We do not sell Your Personal Data to anyone, for any reason, at any time.

In general, We will use the Personal Data We collect only for the purposes described in this Privacy Policy or for purposes that We explain to You at the time We collect Your Personal Data. However, We may also use Your Personal Data for other purposes that are compatible with the purposes We have disclosed to You if and where this is permitted by applicable data protection laws.

We may use, disclose and share Your Personal Data only as follows:

To verify Your identity (for example, when You return to the Website and have already logged in) and/or to authenticate You when You contact Us.
Respond to any queries and/or requests as received from You.
For marketing purposes and/or to communicate any benefit, feature and/or other information about the Website to You.
To analyse Website usage and/or to improve the Website.
To deliver any administrative notices, alerts and/or communications relevant to Your use of the Website.
For market research, project planning, troubleshooting, and/or detecting and/or protecting against error, fraud and/or other criminal activity.
In order to detect, prevent and/or respond to potential fraud and/or violations of the Terms , We Process Personal Data in order to track use of the Website for the purpose of maintaining security, including verifying accounts and/or activity, investigating suspicious activities and/or enforcing the Terms and/or Our policies, in reliance on Our legitimate interest in promoting the safety and security of the Website, systems and applications and in protecting Our rights and the rights of others.
As otherwise set out in the Terms.

8. DISCLOSURE OF YOUR PERSONAL DATA

We may disclose Your Personal Data to the following recipients:

Suppliers, services providers (sub-processors), agents and/or partners – We may use certain trusted third parties/sub-processors who provide data Processing services to Us (including but not limited to data storage, maintenance services, database management, and/or web analytics ) and/or enable Us to provide the Website to You.
In addition, We may disclose Your Personal Data (i) to law enforcement officials, government officials and/or other third parties as We, in Our sole discretion, believe necessary or appropriate in order to establish and/or defend any of Our rights; (ii) in connection with a legal obligation in law for Us to disclose the Personal Data; and/or (iii) in relation to an investigation of fraud, intellectual property infringements, assisting investigations of unauthorised attempts to modify the Website, install harmful files, cause damage to the Website and/or other activities that are illegal or may expose Us to legal liability.
With and to Our other business divisions and/or other companies within Our group of companies for the purposes of supporting and/or improving the Website, and/or determining any illegal and/or fraudulent conduct and/or violations of any group company polices.
Third party applications – the Website includes links to other websites whose privacy practices may differ from Ours. For example, the Website includes social media features such as Facebook and LinkedIn. These features allow You to share information about Your activities on the Website through social media networks. This Privacy Policy does not apply to Your use of any such third party plug-ins and/or applications and We are not responsible for how those third parties use and/or disclose Your information. Your interactions with these features are governed by the privacy policy of the company providing it.
Business transfers – Your Personal Data and/or information may be transferred to potential or actual buyers (and their agents and advisors) in connection with a merger, acquisition, due diligence process and/or the sale of all or a portion of Our assets, provided that We inform the buyer or potential buyer that it must use Your Personal Data only for the purposes disclosed in this Privacy Policy.

In the event that You would like to receive further information on how Your Personal Data is transferred/disclosed, and to whom, kindly contact Us at confidentiality@vaitit-original.vetroweb.co.za or dataprotection@vaitit-original.vetroweb.co.za.

9. UNSOLICITED PERSONAL INFORMATION

For all Australian users of the Website, if We receive Personal Data about You that We did not ask for either directly from You, from someone on Your behalf and/or through someone on Our behalf, We will determine whether this could have been collected from You. If so, We will take reasonable steps to notify You, as soon as is practicable, that We have collected Your Personal Data. If We could not have reasonably collected this Personal Data from You (or if You do not agree to Us collecting this Personal Data in this way), We will anonymise/ de-identify or destroy that Personal Data.

10. OPT-OUT OR UPDATE

You are entitled to opt out of any disclosure of Your Personal Data to a third party and/or use of Your Personal Data for a purpose incompatible with the purpose for which it was originally collected or subsequently authorised, by emailing Us at confidentialitynotice@vaitit-original.vetroweb.co.za or dataprotection@vaitit-original.vetroweb.co.za.

You can also use Google’s opt-out browser add-on, which will assist Website users to prevent their data from being used by Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can follow the Google Chrome or Microsoft Edge help guides to automatically block third-party cookies.

In the event that You wish to update Your Personal Data, please e-mail Us at one of the aforementioned email addresses.

11. INTERNATIONAL DATA TRANSFERS

We may transfer Your Personal Information to, and/or store the data We collect about You in countries other than the country in which such Personal Data and/or data was originally collected, including destinations outside of the European Economic Area (“EEA”). Those countries may not have the same data protection laws as the country in which You reside and/or from which You provide the Personal Information and/or data. When We transfer Your Personal Information and/or data to other countries, We will protect same as described in this Privacy Policy, and comply with all applicable legal requirements.

If You are located in the EEA, Switzerland or the United Kingdom (“UK”), We will only transfer Your Personal Data if:

The country to which the Personal Data will be transferred has been granted an adequacy decision; or
We have put in place appropriate safeguards in respect of the transfer, for example We have entered into EU Standard Contractual Clauses, the Swiss addendum and/or the UK addendum and/or required additional safeguards with the recipient, or the recipient is party to binding corporate rules.

12. RETENTION PERIOD

If You leave a comment on the Website or on any of Our systems, the comment and its metadata are retained indefinitely. This is so that We can recognise and/or approve any follow-up comments automatically, instead of holding them in a moderation queue.

Cookies will follow the retention periods as set out in this Privacy Policy, and/or cookies stored on a user’s device will be stored until the user deletes the cookies, i.e. until the user clears their cache and deletes the cookies.

For users that register on the Website, We store Personal Data provided in the user profile.

13. YOUR RIGHTS

In certain circumstances, You may have certain rights in terms of applicable data protection laws, which may include the following:

Right to access Your Personal Data – what Personal Data We hold about You and how We collect and use such Personal Data.
Right to rectify or correct any Personal Data We hold about You.
Right to request Us to delete or erase Your Personal Data.
Right to restrict Our Processing of Your Personal Data.
Right to object to Us Processing Your Personal Data.
Right to data portability (i.e. to obtain and reuse Your Personal Data for Your own purpose).
Right to opt out of receiving marketing communications at any time.
Where You have provided Personal Data voluntarily, or otherwise consented to its use, You have the right to withdraw consent.
You have the right to complain to a relevant data protection authority in line with applicable data protection laws.

Please note that in certain circumstances, where You do not provide the Personal Data that We require, You will not be able to access the Website and We may not be able to comply with a legal obligation on Us.

14. SECURITY, TECHNICAL AND ORGANISATIONAL MEASURES

We take reasonable technical, administrative, organisational and physical steps to protect against unauthorised access to and/or disclosure of Personal Data.

We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of Your online session and to protect Our systems from unauthorised access. Our databases are protected from general personnel access both physically and logically.

Please visit Our Trust Centre for more information on VAT IT’s security posture.

15. LINKS TO OTHER WEBSITES

We may make content from third party websites available to You via links located on the Website. Embedded content from other websites behaves in the identical manner as if the visitor has visited said other website.

Such websites may collect data about You, use cookies, embed additional third-party tracking, and monitor Your interaction with that embedded content, including tracking Your interaction with the embedded content if You have an account and are logged in to that website. Such websites are not subject to the Terms, and We therefore recommend that You review the terms of each such website to determine how that website protects Your privacy.

16. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy when necessary and at our sole discretion, for reasons that include but are not limited to: in order to reflect any changes in law, changes to Our business, or as based on feedback We have received. We will inform You of the date that this Privacy Policy has last been reviewed by reflecting the date at the top of this page. We encourage You to periodically review this Privacy Policy to best understand how We Process Your information.